“Our basement flooded on a Sunday night and EcoClean was there within two hours. They handled extraction, drying, and the entire insurance paperwork. I never had to chase anyone.”
What your customer experiences.
The reason partners stay isn't the kickback. It's that their customer comes back from the experience and thanks them for sending us. Here's what we do to make that the default.
Speed without panic.
We answer 24/7 with real humans, dispatch fast, and arrive in branded vehicles. Customer feels handled, not herded.
Professional crew, every time.
IICRC-certified, uniformed, drug-tested, and trained on customer-facing behavior. No surprises in the home.
Paperwork that moves the claim.
Scope, photos, moisture maps, signed work auths. Carriers respect what we send. The claim doesn't stall in adjuster review.
Reputation handled like a partner's.
We don't pitch other services in the home. We don't leave business cards on the way out. We work the job, credit you, and leave clean.
The commitment we make on every partner-referred job.
Exact timing varies with the loss — the commitments don't. When a partner refers us, this is what we do, in writing, every time.
What customers actually say.
Curated from our review pool — water damage, sewage, mold, reconstruction. The exact situations a plumber sends us into.
“Our basement flooded on a Sunday night and EcoClean was there within two hours. They handled extraction, drying, and the entire insurance paperwork. I never had to chase anyone.”
“Storm damage to our roof and gutters caused water inside. By the next morning, extraction was done, drying was underway, and we had a complete file ready for our insurance company.”
“Water damage from a burst pipe — they got us dry in 48 hours and rebuilt the whole basement. Insurance worked smoothly because of their documentation. Owner followed up personally after we moved back in.”
“Sewage backup — this could have been a disaster. EcoClean contained the situation, cleaned everything safely, and had documentation for insurance immediately. We felt in good hands the entire time.”
“Found mold in the crawlspace two weeks after a slow leak under the kitchen sink. EcoClean was out the next morning, sealed it off, pulled the bad insulation, and walked us through the report for our insurer. No surprises. No upsells.”
“Whole home reconstruction after water damage. Working with one company instead of coordinating multiple contractors was a huge relief. They finished on schedule and everything looks amazing.”
Credentials that travel with the job.
Insurance carriers, adjusters, and city inspectors all want the same thing: a credentialed team that documents the work properly. We bring both to every job.
IICRC certified.
Industry-standard credentials for water restoration, applied structural drying, and microbial remediation.
Licensed + insured.
Liability and workers' comp coverage current and on file. Documentation provided to your customer if requested.
Carrier-ready paperwork.
Xactimate scopes, moisture maps, photo documentation, and signed COS forms — what insurance expects, every time.
The reputation works for the plumbers who refer us.
If your customers deserve a partner this serious about how they're treated, let's sit down and walk through the program.